Scale Computing supports connectivity projects ranging from single locations to deployments spanning hundreds of customer sites. As those projects grew, managing individual internet providers, quoting processes, installations, and escalations became increasingly difficult.

Working with Netstar, Scale Computing centralized connectivity sourcing and deployment through one partner, simplifying carrier management while maintaining control of its customer circuits.

The Challenge

As Scale Computing’s multi-location projects grew, managing connectivity directly with individual carriers created several challenges:

• Slow and inconsistent carrier response times
• Multiple providers, account representatives, and escalation paths
• Increasing administrative work for large deployments
• Difficulty providing customers with fast, accurate updates
• Growing risk that carrier delays could impact customer relationships

What worked for one or two locations became increasingly difficult to manage when projects expanded to dozens or hundreds of sites.

The Solution

Netstar gave Scale Computing a centralized resource for sourcing, coordinating, and deploying connectivity across customer locations.

The partnership included:

• Connectivity prequalification for projects ranging from one location to hundreds
• Competitive carrier options, speeds, pricing, and installation timelines
• Coordinated ordering and deployment
• Carrier advocacy and escalation support
• A client-owned circuit model that allowed Scale Computing to maintain long-term control

Instead of managing each provider independently, Scale Computing could rely on one consistent process from initial prequalification through activation.

The Results

The centralized approach significantly reduced the administrative burden of managing connectivity projects:

• As many as five or six weekly provider calls consolidated into one Netstar meeting
• Faster, more organized multi-location quoting
• One workflow across multiple carriers and locations
• Less time spent managing quoting systems, vendor conversations, and follow-ups
• Clearer deployment updates for Scale Computing’s customers
• Scalable support for projects involving hundreds of locations

Beyond saving time internally, the partnership helped Scale Computing respond more effectively to its own customers while reducing the risk of carrier delays affecting those relationships.

Looking Ahead

As Scale Computing supports larger and more geographically distributed customers, Netstar provides a repeatable connectivity process that can scale from a single location to hundreds without requiring Scale Computing to independently manage every carrier relationship.

Download The Full Case Study

See how Scale Computing simplified multi-location connectivity deployment, reduced carrier-management workload, and created a more scalable process for supporting its customers.